FAQ
- HOW CAN I ORDER MY CUSTOM RUG? Looking for something to personalize your space? Then you are at the right place. Please remember that all our rugs are made of 100% acrylic yarn and are handmade. This means that no rug is the same. All rugs are 1 of 1. Please send me an email or send me an Instagram DM and describe your idea as detailed as possible, and provide a good quality image.
- HOW LONG DOES IT TAKE TILL MY HANDMADE RUG IS FINISHED? Our rugs are hand tufted, it takes multiple days to get a finished product. We strive to deliver the product within 3-4 weeks. This will depend on how busy we are. If it takes longer, we will reach out to you.
- HOW TO TAKE CARE OF MY HANDMADE RUG? Hand brush or vacuum regularly (2 times a week recommended). Use lukewarm water and an undyed cloth to dampen a stain, soak up the water with a cloth, and repeat until the stain fades. Avoid using harsh chemicals when removing stains. Avoid damp areas. Avoid direct sunlight.