TERMS AND CONDITIONS
In the context of this website, “we”, “our” and “us” means www.zazarugs.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.
By placing an order on ZaZa Rugs, you agree with our terms of sale. Before you order, please read the terms and conditions.
If you require more assistance you can contact us by emailing and you will receive a response within 24 hours.
PRICES
The prices are including 21% VAT. The prices listed on ZaZa Rugs are excluding shipping costs. The shipping costs on any order will be charged for parcel post.
SHIPPING AND DELIVERY
All of our orders will be shipped via parcel of UPS. All services may require a signature upon delivery. After we shipped your order, you can track your order by a tracking number. If a delivery is not on time or may occur, for example because the items you ordered are not in stock, you will receive a message and we strive to deliver your order within 2 weeks. All mentioned delivery times are indicative only and may not lead to any right or liability.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
WHEN RETURNING A PRODUCT
You always have 30 calendar days from the date you receive the goods to exchange them for another or return the purchase. You must do so within 30 days from the date on which you receive the goods. The product must be in the same condition as it was when you received it. You may not use the product, although, naturally, you may carefully inspect it. Should the product be damaged or lost as a result of negligence on your part, you forfeit your right of return.
PROMOTION CODES
If a coupon code is available, it must be entered by the customer at time of purchase. We cannot apply a coupon to an order at a later date if the client does not enter it at time of purchase. Current coupon codes cannot be used for previous orders.
PRIVACY POLICY
This privacy policy applies to every transaction and every agreement. Your personal information is included in our customer database. You have at all times the right to inspect and correct your personal data.
APPLICABLE LAW
All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, including these Terms, only Dutch law.
MANAGEMENT INFORMATION
Our company is located at Rennemigstraat 19, 6413 BR Heerlen, The Netherlands. We are registered at the Chamber of Commerce, with number 94254885. Our VAT Number is NL005074340B68.